Walking Tours - The Gibraltar Heritage Trust

CANCELLATION POLICY

Cancellation by the Gibraltar Heritage Trust (GHT):
•The GHT reserves the right to cancel a guided tour due to unforeseen circumstances such as inclement weather, safety concerns, or other emergencies.
•In the event of cancellation by the GHT, all registered participants will be notified via email as soon as possible.
•The GHT will make reasonable efforts to reschedule the tour to a mutually agreeable date and time. If rescheduling is not feasible, participants will be offered a full refund of any ticket fees paid (a refund fee by buytickets.gi will apply).

Cancellation by licensed guide:
•If the guide needs to cancel a guided tour for any reason, they must notify the GHT at least 7 days prior to the scheduled tour date.
•Upon receiving notice of cancellation from the guide, all registered participants will be notified via email as soon as possible.
•The guide will make reasonable efforts to reschedule the tour to a mutually agreeable date and time. If rescheduling is not possible, participants will be offered a full refund of any ticket fees paid (a refund fee by buytickets.gi will apply).

Participant Cancellations:
•Participants who wish to cancel their registration for a guided tour must notify the GHT at least 48 hours prior to the scheduled tour date.
•Refunds for participant cancellations will be issued according to the following schedule:
1.Cancellations made 7 days or more prior to the tour date: Full refund.
2.Cancellations made between 6 days and 2 days prior to the tour date: 50% refund.
3.Cancellations made less than 48 hours prior to the tour date: No refund.
Participants who fail to attend the tour without prior notice will not be eligible for a refund.